Privacy Policy

Unmaskery.com Privacy Policy
How we handle your personal data with care and transparency

Last updated: June 21, 2025

Introduction

At Unmaskery, we're asking you to share something deeply personal - your voice, your thoughts, and insights about who you are. That comes with serious responsibility on our part to protect that information.

This policy explains exactly what we collect, why we need it, who we share it with, and how you can control it. We've written this in plain English because privacy policies shouldn't require a law degree to understand.

Who we are: Altogether Ventures Limited, a New Zealand company operating Unmaskery.com.
What we do: We provide a 14-day self-discovery journey using voice analysis and external feedback.

What Information We Collect

Information You Give Us Directly

Account Information

Email address (verified and normalised)
Name and basic profile details
Payment information (processed securely via Stripe)
Subscription preferences and plan details

Voice Recordings

Daily audio recordings you submit during your journey
Any additional voice notes or responses you provide
The timing and duration of your recordings

Journey Responses

Written responses to prompts and questions
Goal-setting and reflection entries
Any feedback you provide about the service

Information We Collect Automatically

Usage Data

How you navigate and use the platform
Which features you engage with most
Technical information like IP address, browser type, device information
Login times and session duration

Feedback Data

Anonymous responses from contacts you invite
Metadata about feedback collection (timing, response rates)
Aggregated patterns in feedback themes

Information from Third Parties

Payment Processing

Transaction details from Stripe (we never see your full payment details)
Billing address and payment verification data

AI Analysis Partners

Processed voice analysis results from OpenAI and similar services
Transcript data and emotional tone analysis
Speech pattern insights and recommendations

How We Use Your Information

Core Service Delivery

Voice Analysis and Insights

We analyse your voice recordings to identify speech patterns, emotional tone, and communication style
Generate transcripts for your review and analysis
Create personalised reports and coaching recommendations
Track your progress and growth over the 14-day journey

External Feedback System

Facilitate anonymous feedback collection from your chosen contacts
Match external perceptions with self-assessment data
Identify perception gaps and blind spots
Provide comprehensive feedback summaries

Account and Service Management

Authenticate your access and maintain your account
Process payments and manage your subscription
Provide customer support and respond to enquiries
Send service-related communications and updates

Service Improvement

Product Development

Analyse aggregated, anonymised usage patterns to improve features
Test new analysis methods and coaching approaches
Understand which aspects of the journey are most valuable
Develop better AI models for voice analysis (using anonymised data only)

Quality Assurance

Monitor system performance and identify technical issues
Ensure AI analysis accuracy and reliability
Maintain data security and system integrity

Who We Share Your Information With

AI Analysis Partners

OpenAI and Similar Services

What we share: Voice recordings and text for analysis
Why: To generate speech pattern analysis, emotional insights, and transcripts
Protections: Data is transmitted securely and used only for your analysis. We have agreements preventing these partners from using your data for their own training or commercial purposes
Your control: You can request we delete processed data from partner systems

Important: We never share your voice data for general AI training. It's used solely to provide your personal insights.

Service Providers

Stripe (Payment Processing)

What we share: Billing information and transaction details
Why: To process your subscription payments securely
Protections: Stripe maintains PCI compliance and industry-standard security

Infrastructure Partners

What we share: Encrypted data for storage and processing
Why: To ensure reliable service delivery and data backup
Protections: All partners are bound by strict data processing agreements

Legal Requirements

We may disclose your information if required by law, court order, or to protect our legal rights. We'll notify you unless legally prohibited from doing so.

We never:

Sell your personal data to marketers or data brokers
Share your voice recordings for commercial purposes
Use your feedback data to benefit other users
Provide your information to social media platforms or advertising networks

Data Security and Protection

How We Protect Your Data

Encryption

All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
Voice recordings are stored in encrypted containers with restricted access
Database encryption with regular key rotation

Access Controls

Multi-factor authentication for all team member access
Role-based permissions ensuring minimal necessary access
Regular access reviews and immediate deprovisioning when team members leave

Monitoring and Auditing

Continuous monitoring for unusual access patterns
Regular security audits and penetration testing
Incident response procedures with immediate notification protocols

Data Minimisation

We only collect data that's essential for the service
Regular purging of unnecessary logs and temporary files
Automatic deletion of processing intermediaries

International Data Transfers

Your data may be processed in countries outside New Zealand, including the United States (for AI analysis) and the European Union (for infrastructure). We ensure adequate protection through:

Standard Contractual Clauses with all international partners
Regular compliance reviews of partner security practices
Right to data localisation for EU users upon request

Your Rights and Controls

Access and Control

Data Export

Download all your voice recordings, transcripts, and reports
Export feedback data and journey responses
Request machine-readable formats for portability

Correction and Updates

Update your profile information anytime
Correct inaccuracies in your data
Modify privacy preferences and communication settings

Deletion Rights

Delete specific recordings or reports
Request complete account deletion (processed within 30 days)
Choose partial deletion while maintaining account

Communication Preferences

Marketing and Updates

Opt out of marketing emails while keeping service notifications
Choose frequency of progress updates and insights
Customise reminder preferences for daily recordings

Research and Development

Opt out of anonymised data use for service improvement
Choose whether to participate in optional research studies
Control use of anonymised feedback for content development

EU/UK Specific Rights (GDPR/UK GDPR)

If you're in the EU or UK, you have additional rights:

Right to rectification: Correct inaccurate personal data
Right to erasure: Request deletion in specific circumstances
Right to restrict processing: Limit how we use your data
Right to object: Object to processing for specific purposes
Right to data portability: Receive your data in a structured format

To exercise these rights, contact support@unmaskery.com with your request.

Data Retention

How Long We Keep Your Data

Active Account Data

Voice recordings: Retained during active subscription plus 12 months
Journey data and reports: Retained for 3 years after account closure
Account information: Retained until account deletion requested

Deleted Account Data

Complete deletion within 30 days of request
Some aggregated, anonymised insights may be retained for service improvement
Legal or regulatory requirements may extend retention periods

Automatic Cleanup

Temporary processing files deleted within 48 hours
Session logs purged after 90 days
Failed payment attempts deleted after 1 year

Children's Privacy

Unmaskery is designed for adults exploring professional and personal growth. We don't knowingly collect personal information from children under 16. If you're under 16, please don't use our service.

If we discover we've collected information from someone under 16, we'll delete it immediately. Parents who believe we may have collected their child's information should contact us at support@unmaskery.com.

Cookies and Tracking

Essential Cookies

Authentication and security tokens
Session management and preferences
Basic analytics to ensure the service works properly

Optional Analytics

Aggregated usage patterns to improve user experience
Performance monitoring to identify and fix issues
A/B testing for feature improvements

You can manage cookie preferences in your browser settings. Disabling essential cookies may limit service functionality.

We don't use:

Third-party advertising cookies
Social media tracking pixels
Cross-site tracking technologies

Changes to This Policy

We'll update this policy when we add new features or change how we handle data. When we make material changes:

30 days advance notice via email and in-app notification
Clear explanation of what's changing and why
Choice to object - if you disagree with changes, you can delete your account before they take effect

Minor updates (like clarifying existing practices) will be posted here with an updated date.

Contact Us

Questions about your privacy?
Email: hello@unmaskery.com

Altogether Ventures Limited
New Zealand

For EU users: Our EU representative details are available upon request.

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